Legal

Privacy Policy

Last updated: June 2026

This privacy policy explains how Steve Ashwood (steveashwood.com) handles personal data in connection with this website. It is written in plain English and is intended to be straightforward.

Who is responsible for your data

Steve Ashwood, operating as an independent consultant. For any data-related queries, contact: stevenjashwood@gmail.com

What data this website collects

This website does not directly collect, store, or process any personal data. There are no contact forms, no account registrations, and no analytics scripts on this site.

Customer Operations Health Check

This website links to a free Customer Operations Health Check hosted on Tally.so. If you complete the health check, the following data may be collected:

• Your email address (if provided)
• Your quiz responses

This data is used solely to send you your results and, where you have indicated you'd like to hear more, to follow up with insights relevant to your business. It will not be shared with third parties or used for marketing without your explicit consent.

Your email address and responses are stored by Tally.so in accordance with their privacy policy, available at tally.so/help/privacy-policy. Steve Ashwood accesses this data via the Tally dashboard for the sole purpose of following up on your results.

The legal basis for processing this data is consent — you provide your email address voluntarily as part of completing the health check. You can request deletion of your data at any time by emailing stevenjashwood@gmail.com.

Data collected via the health check is retained for no longer than 12 months from the date of submission, after which it is deleted from the Tally dashboard.

This website links to two third-party services which may collect data independently:

Calendly
When you book a diagnostic call via the booking link on this site, you are directed to Calendly's platform. Calendly collects your name, email address, and any information you provide when booking. This data is held and processed by Calendly in accordance with their own privacy policy, available at calendly.com/privacy.

LinkedIn
This site links to a LinkedIn profile. If you visit LinkedIn via this link, LinkedIn's own privacy policy applies. LinkedIn may use cookies and tracking in accordance with their policy, available at linkedin.com/legal/privacy-policy.

Cookies

This website uses cookies. A cookie is a small text file stored on your device when you visit a website.

We use Google Analytics (GA4) which sets cookies to help us understand how visitors use the site — for example, which pages are visited most, how long people spend on the site, and how they arrived. This data is anonymous and does not identify you personally.

Google Analytics cookies used on this site include:

• _ga — distinguishes users. Expires after 2 years.
• _ga_XXXXXXX — maintains session state. Expires after 2 years.

You will be asked for your consent to these cookies when you first visit the site. If you decline, Google Analytics will not be loaded and no cookies will be set. You can change your preference at any time by clearing your browser cookies and revisiting the site.

You can also opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.

Google Analytics

This website uses Google Analytics 4, a web analytics service provided by Google LLC. Google Analytics uses cookies to collect anonymous information about how visitors use the site, including pages visited, time spent, and approximate location (country/region level only).

This data is processed by Google and may be transferred to servers in the United States. Google LLC is certified under the EU-US Data Privacy Framework. For more information, see Google's Privacy Policy.

Google Analytics data is used solely to understand site performance and improve the user experience. It is not used for advertising or shared with third parties.

Hosting

This website is hosted on Cloudflare Pages. Cloudflare may process server logs which include IP addresses and browser information as part of normal hosting operations. This is standard infrastructure processing and is covered by Cloudflare's privacy policy at cloudflare.com/privacypolicy.

Your rights under UK GDPR

Under UK GDPR, you have the right to:

• Access any personal data held about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

Since this website does not directly collect personal data, most of these rights will need to be exercised directly with Calendly or LinkedIn as relevant.

Business enquiries

If you contact Steve Ashwood directly by email, your contact details will be used solely to respond to your enquiry. They will not be shared with third parties or used for marketing without your explicit consent.

Changes to this policy

This policy will be updated if the website adds new functionality that affects data collection. The date at the top of this page reflects the most recent revision.

Contact

For any questions about this privacy policy: stevenjashwood@gmail.com